SUPPORT

How can we help?

SiteShelf is provided by mavshine Co., Ltd. / Mavshine Tools.

Contact support ↗

mavshine.tools@gmail.com

Before you contact us

Include your SiteShelf version, Chrome version, operating system and the steps that led to the problem. Do not send passwords, private pages or unredacted screenshots containing personal information.

A page did not save correctly

Keep the original tab open during capture. Chrome internal pages and the Chrome Web Store cannot be captured. Animation, video, lazy loading and special scrolling can affect results. Very long pages are limited to 50 screenfuls.

Move to another computer

In the library, select Backup and save a backup file. On the other computer, install SiteShelf and use Restore backup. Automatic cross-device sync is not available. Store backups safely: they contain saved images and URLs.

Remove saved data

Delete references from the library. Uninstalling removes the extension’s local storage. Downloaded exports and backup files must be deleted separately.

Change a detected color

Use Color beside Move on a saved reference to choose a color manually or restore automatic detection.